Today, we had a GM dialogue in the afternoon.
Initially, I thought that the session will be a long and boring one...but it turned out to be otherwise.
GM started with screening a very funny video...on a few customers being caught on camera when they tested on the "water bed"...and another cartoon on ants @ work.
After which he briefed us on some changes in the Club and re-emphasis on the core values and meaning of the logo to all staff.
Mission Statement
To provide every member of this Club with an environment that is conducive for forging closer ties among families, friends and fellow servicemen.
Core Values
Promote Professionalism by paying attention to members' interests.
Respect the members' feedback and their views.
Instill a spirit of sharing, learning and co-operation among the staff and members.
Deliver quality customer service by discerning the members' needs.
Express our commitment by embracing the core values.
He also illustrated to us the organisation structure..similar to the potted plant above.
He summerised the whole dialogue with this:
Meaning: Begin each day with a smile and you will bring smile to many people.
He ended the dialogue with the following four letters word:
L - Learn (skills & knowledge)
E - Experience & enjoy
A - Appreciate (Appreciate we have a job, appreciate our colleagues and friends, appreciate colleagues help etc.)
F - Fun (meaning have fun!)
Hmm...itz quite an unique way of conveying the message to us..meaningful too! And I remember it till now...keke..
